Privacy Policy

1. Data we collect

Information you submit through forms, chat, WhatsApp, phone or email: name, institution, role, phone number, email address and message.

Technical data such as IP address, device and browser type, pages visited and referral source, collected through cookies and analytics tools including Google Analytics 4.

2. How we use it

To respond to enquiries, provide audits and proposals, deliver services, improve our website and, with consent, send relevant communications.

3. Legal basis & consent

We process personal data with your consent or for legitimate uses permitted under the Digital Personal Data Protection Act, 2023 (DPDP Act). You may withdraw consent at any time.

4. Sharing

We share data only with service providers who process it on our behalf (hosting, CRM, analytics, communication tools) under confidentiality obligations, with MSM Unify group entities for service delivery, or where required by law. We do not sell personal data.

5. Retention & security

We keep data only as long as necessary for the purposes above, and protect it with reasonable technical and organisational safeguards.

6. Your rights

You may request access, correction, erasure or grievance redressal by writing to the email address listed on our contact page.

7. Cookies

We use essential cookies and analytics cookies. You can control cookies through your browser settings.

8. Changes

We may update this policy. The latest version will always be available on this page.